Conflicting explanations.
Your provider points to the router while someone else points to the internet connection. We gather evidence to help separate local network problems from provider issues.
914 WIFI · WESTCHESTER
You don’t have to navigate internet support alone.
On-site troubleshooting and help calling Verizon or Optimum for Westchester homes and businesses. Clear explanations and practical support, billed hourly with no ongoing plan required.
Someone technical on your side of the call.
Being told the connection looks fine when it still isn’t working? Unsure whether the problem is the modem, router, Wi-Fi or something outside your building? We come to your location, troubleshoot with you and join the call to Verizon or Optimum support.
This service is for Verizon and Optimum internet subscribers. You do not need a subscription or ongoing support agreement with 914 WiFi. We are an independent networking specialist, not affiliated with either provider.
Request on-site ISP assistance →Repeated calls without progress.
We explain the symptoms and tests already completed, work through relevant troubleshooting and help clarify the next action.
Technical questions you can’t answer.
We help identify the equipment and connections, carry out appropriate checks on site and explain the support agent’s requests.
A proposed fix you don’t understand.
We help you understand why a replacement, technician visit or further investigation is being suggested, so you can make an informed decision.
We make the call from your location, with you.
- Review the symptoms. Check the equipment and affected connections before and during the call.
- Contact the provider together. You authorize the discussion and complete any required account verification.
- Troubleshoot on site. We can inspect connections and perform agreed checks while speaking with support, rather than asking you to interpret every technical instruction.
- Clarify the next step. Summarize the findings, case reference and any agreed provider action. If service is restored during the visit, check the affected connections.
Our aim is to reduce confusion and help move the issue toward resolution. We do not have a special provider support queue and cannot guarantee escalation, appointment availability or repair times.
Hourly help. No ongoing plan.
On-site troubleshooting and assistance during the provider call are billed at $150 per hour with a one-hour minimum ($150). After the first hour, additional time is rounded up to the next half-hour increment ($75 per additional half hour). We agree on the scope before starting. Additional visits, equipment or installation work are discussed separately.
Visits are scheduled during business hours, Monday–Friday, excluding holidays, subject to availability. For an immediate network problem, see urgent Wi-Fi and network support; response times are not guaranteed.
Do I need to be available for the call?
You or an authorized account holder should be available to verify the account and approve provider actions. The provider decides what authorization it requires. Do not send us your account password through the request form.
Can you fix a Verizon or Optimum outage?
Only the provider can restore its network. We can help identify whether an outage explains your symptoms, communicate the findings and troubleshoot your equipment where appropriate.
What if the problem is our own Wi-Fi?
We explain what the testing shows and agree on any local configuration, cabling or equipment work before proceeding. You may not need to change internet providers or buy a faster plan.
Will you change our plan or account without asking?
No. You retain control of account decisions, service changes and provider charges.
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